VolleyWisconsin Cancellation Policy
At VolleyWisconsin, we reserve court time and schedule coaches specifically for each athlete. Because each of our facility partners has different reservation requirements, cancellation policies vary by location. We appreciate your understanding and cooperation.
Payment Processing Fees
All cancellations initiated by the client are subject to a 3% non-refundable payment processing fee. This fee represents the cost charged by our payment processor (Stripe) to process the original transaction and is not retained by VolleyWisconsin. The processing fee applies regardless of when the cancellation is made and will be deducted from any eligible refund.
Cedarburg
Cancellations made 48 hours or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made less than 48 hours before the scheduled session are non-refundable.
No-shows are non-refundable.
Glendale
Cancellations made 48 hours or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made less than 48 hours before the scheduled session are non-refundable.
No-shows are non-refundable.
Greendale
Cancellations made 48 hours or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made less than 48 hours before the scheduled session are non-refundable.
No-shows are non-refundable.
Franklin
Cancellations made 48 hours or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made less than 48 hours before the scheduled session are non-refundable.
No-shows are non-refundable.
Nashotah
Because this facility requires VolleyWisconsin to reserve and pay for court time 7 days in advance, the following policy applies:
Cancellations made 7 days or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made within 7 days of the scheduled session are subject to a $50 cancellation fee, with the remaining balance refunded or issued as account credit.
Cancellations made within 48 hours of the scheduled session are non-refundable.
No-shows are non-refundable.
Sun Prairie
Because this facility requires VolleyWisconsin to reserve and pay for court time 7 days in advance, the following policy applies:
Cancellations made 7 days or more before the scheduled session are eligible for a full refund or account credit.
Cancellations made within 7 days of the scheduled session are subject to a $50 cancellation fee, with the remaining balance refunded or issued as account credit.
Cancellations made within 48 hours of the scheduled session are non-refundable.
No-shows are non-refundable.
General Information
Cancellation requests must be made through your booking confirmation or by contacting VolleyWisconsin directly.
If VolleyWisconsin must cancel a session due to coach illness, facility closure, or other unforeseen circumstances, athletes will receive the option to reschedule, receive an account credit, or receive a full refund.
By booking a lesson, clinic, camp, or training session with VolleyWisconsin, you acknowledge and agree to this cancellation policy.